A cornerstone of our philosophy at MEI is a commitment to comprehensive service and support. All of our support professionals have extensive publishing experience and the highest level of expertise in MEI products and the third-party products and systems we sell. Our support has been praised by the industry and is a benchmark for other software companies.
Customers with a Premium Site Support Agreement receive free technical assistance, after-hours support for production-stopping emergencies, free or discounted upgrades and a host of other valuable features. For more information, visit the PSSA Page.
How to reach us
The MEI Technical Support team is available by phone at 215-886-5662 during regular business hours — 9 a.m.-5 p.m. Eastern time, Monday through Friday (UTC -5).
See below for a list of holidays when MEI is closed. Requests received after hours will be handled the next business day. If you don’t have a support contract, you can pay an hourly rate using a credit card. (Sorry, no American Express.)
For emergency after-hours assistance 24 hours a day, seven days a week (PSSA only): 800-471-3091
MEI will be closed on the following holidays:
Monday, May 30, 2016 (Memorial Day)
Monday, July 4, 2016 (Independence Day)
Monday, Sept. 5, 2016 (Labor Day)
Thursday, Nov. 24 and Friday, Nov. 25, 2016 (Thanksgiving)
Monday, Dec. 26, 2016 (Christmas)
Monday, Jan. 2, 2017 (New Year’s)